Division: Communications

Director: Jill Snyder

Departments:  Communications, Governmental Affairs, Municipal Relations and Outreach

The Communications Division brings together two teams — Communications and Governmental Affairs — into one unified, strategic group. Combining decades of expertise in public affairs, municipal partnerships, and community outreach, ALCOSAN has created a more connected and collaborative approach to regional engagement. This alignment ensures messaging is clear, consistent, and impactful — whether at the local, state, or federal level — while strengthening relationships with the communities we serve.

Today, the Division is comprised of three core areas. Communications ties these efforts together, leading public engagement, media relations, and storytelling that bring ALCOSAN’s work to life. Governmental Affairs focuses on building and sustaining strong legislative and intergovernmental relationships. Municipal Relations and Outreach works closely with ALCOSAN’s 83 customer municipalities, serving as a trusted partner and key point of connection.

News & Events

Right-to-Know

Media Inquiries

Amanda Mueller, Public Information Officer
amanda.mueller@alcosan.org

Community Impact

At its core, the Communications Division is about connection, awareness, and trust. The team actively engages with ratepayers, elected officials, and community partners across Allegheny County and beyond to ensure the important work ALCOSAN’s work is visible, understandable, and relevant.

Through a strategic mix of advertising campaigns, community events, digital outreach, and legislative engagement, the Division makes complex topics — such as wastewater treatment and infrastructure investment — accessible to the people who rely on them every day.

Signature experiences like ALCOSAN’s Annual Open House bring this mission to life, welcoming thousands of visitors each year to explore the treatment plant, interact with educational exhibits, and gain a firsthand understanding of how clean water is protected across the region.

The team maintains a strong presence in the community — participating in local events, parades, and festivals — often alongside ALCOSAN’s fan-favorite mascot, Frankie the Fish. Behind the scenes, staff are equally engaged, contributing to municipal meetings, legislative hearings, and regional discussions to keep stakeholders informed about the Clean Water Plan, upcoming improvements, and their impact on the region.

Recent Accomplishments

• Expanded ALCOSAN’s reach through creative storytelling, multimedia content, and community-focused programming
• Delivered clear, consistent updates on the Clean Water Plan and Modified Consent Decree to leaders across all 83 municipalities
• Enhanced public engagement through the successful promotion and execution of ALCOSAN’s Annual Open House
• Collaborated with congressional partners and the U.S. Army Corps of Engineers to advance major infrastructure investments
• Strengthened state-level relationships to help unlock new funding opportunities for clean water initiatives, including assisting municipalities
• Improved communication and resource distribution to municipalities through programs such as the PUP Program and Clean Water Assistance Fund
• Launched and expanded the 3 Rivers Proud quarterly e-newsletter, providing subscribers with a deeper look at ALCOSAN’s projects, people, and progress— and making it easier than ever to stay connected

Quick Links