Most ratepayers do not receive a bill directly from ALCOSAN. That only occurs in three communities - Aspinwall, Ben Avon and Thornburg are the only existing customers directly billed by ALCOSAN. In the other 80 municipalities that ALCOSAN serves, ALCOSAN bills the municipality and that fee is then passed on to the homeowners in a utility bill from another agency. For those communities, visit our Municipal Customers page for more details.
About Direct Bill Customers
While there are only three direct bill communities in our service area, ALCOSAN’s service and charges for that service remains consistent for all customers.
Learn more about your bill and how wastewater charges are calculated.
How to Pay Your Bill
Direct Bill Customers may pay their bills by mail. ALCOSAN no longer accepts in-person payments. Sewage bills issued directly by ALCOSAN are subject to a 5 percent late fee after the due date and are turned over to your municipality for collection after 60 days. Payments can be mailed to the ALCOSAN Customer Service and Billing Department at 3101 Preble Avenue, Pittsburgh, PA 15233, Monday through Friday, 9 a.m. to 4 p.m.
Bill Pay Assistance
If you need help paying your water bill, ALCOSAN’s Clean Water Assistance Fund is available for eligible homeowners. ALCOSAN has committed nearly a million dollars in order to provide this vital customer assistance program for low-income individuals and families.
Questions/Concerns
Direct bill customers can submit questions, as well as name and/or address changes, to ALCOSAN’s Customer Service and Billing representatives at 412-766-6696, or using the link below. Please be sure to include your account number.
