ALCOSAN is committed to providing quality customer care to the ratepayers of our 83 service communities for which we provide wastewater treatment. The information on these pages is intended to provide you with a better understanding of the services we provide, to guide you through the process of paying your bill, and to answer other questions regarding ALCOSAN and your wastewater service.
Municipal Customers
We work directly with our municipal customers to coordinate service information and billing.
Understanding Your Bill
Charges for your sanitary service are based on your water usage – see how.
Frequently Asked Questions
We have answers to your most common questions.
Direct Bill Customers
Not many customers receive sanitary bills from us, but a few do.
Bill Pay Assistance
We have a program to assist eligible customers with paying their bill.
Contact Us
Tell us about your general interests or the questions you have.
Industrial & Commercial Customers
We have an Industrial Waste program – see what’s required.
Access to Public Records
We are transparent with our records and documents as required by law.
Shared Responsibility
Responsibility for sewers is complex. Homeowners are responsible for some portion of the system, the municipality for other portions and ALCOSAN for still others. But, we can all take steps to keep our rivers cleaner. Every little bit can help.
You Can Take Action From Your Home
There are ways you can reduce wastewater from your own property
Keep clipped grass, leaves & yard debris away from storm drains
Don’t plant trees near the sewer lines to prevent pipe-damaging roots
Capture water in a rain barrel & reuse it to water plants
(If your community allows it)
Water-efficient landscaping to absorb stormwater
Avoid landscaping near sewer lines to prevent blockages
Wash cars at a car wash rather than your driveway
83 Municipal Customers
118 Industrial Customers
1210 Commercial Customers
300000 Residential Customers