- Understanding Your Bill
- Bill Payment
- Late Payments
- Commercial/Industrial Accounts
- About ALCOSAN
- The Difference between ALCOSAN and the Water Company
- Inquiries
How bills are calculated
ALCOSAN's charges are based on the amount of water a customer uses during a quarterly billing period. Water usage information, whether usage is based on meter readings or a flat rate, is provided by the water company.
Because your sewage bill is based upon water usage, your bill may vary each quarter. Factors which impact both your water and wastewater bills are:
- Seasonal Conditions
- Changes in the number of occupants in your home
- Water conservation
Customers are billed directly by ALCOSAN or by their municipalities. Service billed by a municipality includes a surcharge established by your municipality with funds earmarked for community sewer repair. Please contact your municipality for surcharge rates.
Reading your ALCOSAN bill
Following is a glossary of terms which
appears on the ALCOSAN bill:Net Payment Due
The charge based upon water usage. It is itemized
in the Service Description.Service Description
An itemization of the amount of water used and any additional charges.Net Due Date
The date which payment must be received by to avoid any late charges.Late Payment Amount
The amount due if bill is not paid by the net due date. (See Late Payments.)Please note the account number, service dates, address and description of service provided on the bill. Name or address changes can be made by checking the box on the return stub.
ALCOSAN offers several options for paying your sewage bill.
- Use the enclosed envelope to send a check or money order for the full amount. Do not send cash. Remember to write your account number on the check or money order.
- Payments can be made in person at the Customer Service & Billing Department from 9:00 a.m. to 4:00 p.m. Monday through Friday. ALCOSAN is located on Pittsburgh's Northside. Call 412-766-6696 for directions.
- If you are billed by your municipality, please contact your municipality regarding payment procedures.
